 Case StudiesBrowse our case studies by: Uncover ways to make your company more efficient and effective by reading how others have used strategic document outsourcing to tackle business challenges, develop solutions across their enterprise, and produce measurable results. Every business department can streamline processes, improve workflow, and save money by implementing strategic document outsourcing solutions. Browse our case studies to see how our services have addressed specific issues for our clients around the world. Companies like yours have utilised our strategic document outsourcing services to solve the real-world problems they face every day. Explore our case studies to learn how your organisation can implement our services to realise significant benefits. | Xerox’s European Business Center implemented a scanning, indexing and workflow solution for accounts payable. The new process made administration and cost tracking much easier, sped up invoice processing and enabled early payment discounts. The service was so successful that it is being replicated across Europe. |
| A Fortune 500 aerospace and defense company utilized Xerox Office Services to reduce costs 30-50%, optimize document processes, improve information security, and promote sustainability. |
| Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs. |
| Bouygues Telecom, France’s third-largest mobile phone operator, automated its document processes resulting in higher quality and more efficient customer service, lower costs, and fewer losses due to unpaid bills. |
| Brewin Dolphin, a major U.K. financial services provider, achieved regulatory compliance and improved its client knowledge database. |
| Carillion plc, a leading UK support service and construction company, teamed with Xerox to implement managed print services that saved over £600,000 in the first 6 months. |
| The city government of Newark, New Jersey, implemented a virtually paperless process for routing IT requests and approvals. The process was part of an end-to-end solution centered around Xerox DocuShare electronic content management and helped the city save about $500,000 per year. |
| Clifford Chance, one of the world’s leading law firms, improved the quality and efficiency of its printing service with help from Xerox. In the first year working with Xerox as its managed print service provider, Clifford Chance saved money and reduced its printing fleet from 2,840 devices down to 2,350. |
| Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs. |
| Convergys, a global provider of employee and customer relationship management, implemented complementary document services to optimize HR and marketing interactions for their clients. |
| Dillard's, a leading U.S. retail chain, worked with Xerox to create a thorough plan and blueprint for change, including a detailed cost analysis and estimated savings for adopting new technology. |
| Dow Chemical, a science and technology leader, improved time to market by streamlining the product development process and providing R&D with instant global access to documents. |
| Ecovert FM, a subsidiary of Bouygues Construction, outsourced document management services to provide new and upgraded capabilities to the UK Home Office, which produces around 2 million printed pages every month. |
| The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability. |
| FG Wilson, a subsidiary of engineering giant Caterpillar, retained control of printing in-house in a flexible and cost-effective manner. |
| A leading automotive manufacturer chose Xerox to help manage its litigation support via a comprehensive, scalable, single-source solution. By focusing on long-term risk management rather than case-by-case litigation, the manufacturer reduced the need for outside counsel by more than 30%, and saved millions of dollars a year. |
| A major automaker turned to Xerox Global Services to improve mission-critical documents. With Xerox printers, standardized label stock and customized firmware, our solution helped the automotive manufacturer improve uptime while saving $2 million annually in labor, and over $1 million in print production costs. |
| A global high tech company implemented a solution for “proposals on demand” to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate. |
| One of the world’s leading wealth management firms wanted to transform its new account opening process to reduce cycle time from days to just hours. It also significantly reduced error rates and operating costs more than $500,000 per year. |
| Guardian Life, one of the nation’s top mutual life insurance companies, improved its ability to sell more effectively through targeted, up-to-date collateral. They reduced costs using real-time managed content, and eliminated document obsolescence. |
| Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students. |
| A nonprofit hospital system in the southwestern United States used a Xerox solution to save more than $300,000 annually, comply with HIPAA and HITECH regulations, improve device uptime, and print full-color marketing materials onsite, cost-effectively. |
| InterContinental Hotels Group, a global hotel and hospitality company, cut costs by $2.6 million (US) in the first two years, increased the help desk closure rate, and cut average problem fix time by more than half. |
| KeyCorp, a leading financial services company, reduced printing costs, decreased document devices used, and standardized equipment service and support while promoting supplier diversity and environmental responsibility. |
| Krogsveen, one of Norway’s largest estate agents, outsourced print production of property brochures to improve quality and consolidated its fleet of document output devices for ease of maintenance and support. |
| A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents. |
| A leading U.S. insurance company redesigned its billing statements to eliminate customer confusion, build customer loyalty, and facilitate cross-selling. |
| Our comprehensive office optimization plan helped an energy company save 20% in its first year after implementation. It also reduced document devices by 80%, achieved equipment uptime of 98%, eliminated 55 tons of Green House Gases (GHG) and conserved 727 million BTUs. |
| Lincoln Public Schools, the second-largest district in Nebraska, worked closely with Xerox to implement a cost-effective solution, including new multifunction printers, Xerox-managed document services, a centralized production print center and DocuShare-based content management. |
| London’s Borough of Islington, an inner-city borough and area of social contrast, enabled employees to work from home by pursuing a paper-free office model that improved document workflow efficiency and reduced costs dramatically. |
| Xerox helped Marriott streamline Accounts Payable processes and respond more quickly to claims. Faster access to electronic documents improved satisfaction levels of Marriott’s guests and associates, and improved cash flow and supplier management. |
| The largest healthcare provider in San Antonio and South Texas wanted to improve its printing services. By outsourcing its document management to Xerox, it’s saving millions per year. Now it can focus on delivering outstanding patient care. |
| One of the world’s top manufacturers of mobile phones implemented managed print services that reduced costs and provided needed consistency, functionality and reliability to their worldwide print infrastructure. |
| Nationwide Building Society, a leading U.K. financial service provider, implemented an Automated Document Factory to manage production of customer communications with complete integrity. |
| Nationwide used Automated Document Factory (ADF) to manage every step of its customer communications printing and mailing process. This helped the financial services company fulfill and deliver all member communications without risk of failure, improve call center effectiveness and reduce postal costs. |
| Northern Health, an amalgamated health care organization in British Columbia, enlisted Xerox’s help with outsourcing document production, optimizing office equipment and improving technology to bridge the gap between paper and digital. The end result? Northern Health reduced operating costs by $500,000. |
| Owens Corning, a leading global producer of building materials, optimized its document supply chain processes to improve fulfillment service levels, increase productivity and dramatically reduce costs. |
| Park University, an independent, liberal arts institution in the U.S. Midwest, unifies 40 campuses into "One University" and streamlines the application process to foster growth. |
| QinetiQ, a leading international defense and security technology firm, reduced costs and their carbon footprint with managed print services that provide greater mobility, flexibility, control, and security with 80% fewer printers. |
| Reuters, the world’s largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity. |
| Rotterdam University, a leading higher-education institution in The Netherlands, modernized reprographics facilities to streamline print production of 18 million documents per year and upgraded output devices to achieve 98% uptime. |
| With more than 23,500 paper-based files in seven offices around Italy, Siemens Italy outsourced archiving to Xerox, who also streamlined and catalogued the information and provided web-based tools to help Siemens manage invoices and other documents. Xerox also replaced old, inefficient printers and copiers with new devices, and improved processes to help Siemens save more than 20% on office printing and copying. |
| DWP, the United Kingdom's largest central and civil government department, improved information quality and access for UK citizens and improved staff access to all business print and marketing materials. |
| UWV, the Netherlands’ social security organization, used Xerox eFLOW software to recognize keywords and data in customer benefit claim forms and letters, and automatically route claims through the approvals process. This removed days, errors and costs from the process of paying benefits to citizens. |
| The University of Calgary, a leading Canadian educational institution, needed to manage - from creation to output - some 72 million documents produced annually. Savings are expected to run approximately $13.8 million (CAN) over seven years. |
| For 20 years, Xerox has been a technology and service provider for the Canadian mining company Inco, now Vale Inco, a wholly owned subsidiary of the world’s second-largest mining company Vale. After Inco was acquired by Brazil-based Vale, Xerox built a Vale Inco branded translation portal, adding it to the array of facilities management, accounts payable and marketing communication design services that save Vale Inco time and money, enabling them to focus on their core business of mining. |
| Widdowson Group, a leading U.K. logistics company, achieved a 400% improvement in processing proof-of-delivery notes, while eliminating customer queries and improving cash collection for accounts receivable. |
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