White Papers

Integrated Communications in Insurance - The road to new winning strategies
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Integrated communications is a key lever for success in the insurance industry. The management of all forms of communications content and information is increasingly being viewed as a strategic business issue.
Business Department:   Insurance
Service Offering:   Xerox Communication and Marketing Services, Enterprise Marketing Services and Cross Media Communication Services

Transforming Communications: From Information Overload to Customer Engagement
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Getting messages heard today means not only breaking through the clutter, but getting customers engaged and improving their experience. By harnessing the power of the data explosion, enterprises can move toward cross- channel integration while achieving better operational control, and improving the results to both the top and bottom line.
Business Department:   Marketing, Sales
Service Offering:   Xerox Communication and Marketing Services, Cross Media Communication Services
Author:  Bolsson, Catrina – Director of Customer Communications

Managing enterprise print: Don’t let legacy get in the way of business advantage
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In a typical large organization there's nothing simple about printing. There's all of the printing, copying, faxing and scanning your employees do: whether in an office, shop, warehouse, factory, at home or elsewhere. There's all of the bulk and professional printing carried out by your own print rooms and by external commercial printers. The machines in use across your organization for printing, copying, scanning and faxing have become complex networked devices, part of your IT infrastructure whether they’re formally managed by IT or not. How confident are you that your organization is managing this complex environment efficiently and effectively across your whole enterprise?
Business Department:   Marketing, Customer Service, Sales
Service Offering:   Xerox Managed Print Services, Enterprise Print Services – Office

Can You Trust The Cloud? A Practical Guide to the Opportunities and Challenges Involved in Cloud Computing
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François Ragnet, Managing Principal, Technology Innovation, Xerox Global Document Outsourcing, explains how the right approach to cloud-based services can help improve performance and create a competitive advantage today.
Business Department:   All Departments
Service Offering:   Xerox Managed Print Services, Xerox Communication and Marketing Services, Document Supply Chain Management Services
Author:  Ragnet, Francois – Xerox Global Document Outsourcing

Document Management and Records Management: The business case for transformative outsourcing
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Richard Baily, Vice-President, Communication & Marketing Services, Xerox Global Document Outsourcing, discusses outsourcing of document management and records management to cut costs, minimize risk, and achieve greater efficiency, profitability, and agility in your business.
Business Department:   All Departments
Service Offering:   Xerox Communication and Marketing Services, Document Transaction Processing Services
Author:  Baily, Richard – Xerox Global Document Outsourcing

Document 3.0: How the next generation of dynamic documents will improve the way we work
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François Ragnet, Managing Principal, Technology Innovation, Xerox Global Document Outsourcing, explores the next evolution of documents and how organisations can prepare to take advantage of the dynamic capabilities of the rapidly approaching Document 3.0 era.
Business Department:   All Departments
Service Offering:   Xerox Managed Print Services, Xerox Communication and Marketing Services, Cross Media Communication Services, Document Supply Chain Management Services, Enterprise Marketing Services
Author:  Ragnet, Francois – Xerox Global Document Outsourcing

Sustainability: Ways to make going green pay off for your business
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Patricia Calkins, Vice President, Environment Health and Safety, Xerox Corp., explains how to make a meaningful investment in green initiatives that make a quantifiable contribution to the environment and your bottom line.
Business Department:   All Departments
Service Offering:  Xerox Managed Print Services, Xerox Communication and Marketing Services, Document Transaction Processing Services, Enterprise Marketing Services, Enterprise Print Services - Centralized Print, Enterprise Print Services - Office
Author:  Calkins, Patricia – Xerox Corporation

Business Transformation 2.0: The Document Outsourcing Revolution
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John Kelly, President, Xerox Global Document Outsourcing North America (now with Xerox Services Major Accounts) discusses the key role documents play in issues that shape the present and future of your organization, and how to revolutionize the way you create, manage, distribute, and produce them.
Business Department:   All Departments
Service Offering:   Xerox Managed Print Services, Xerox Communication and Marketing Services, Cross Media Communication Services, Document Supply Chain Management Services, Enterprise Marketing Services, Enterprise Print Services - Centralized Print, Enterprise Print Services - Office
Author:  Kelly, John – Xerox Global Document Outsourcing

Improving Document and Business Processes: Xerox Office Services value proposition
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Jim Joyce, Senior Vice President, Enterprise Print Services, Xerox Global Document Outsourcing, describes five critical steps and foundation principles for a document management strategy that results in renewable cost savings, productivity gains, and competitive advantage.
Business Department:   Administration, Finance, Information Technology, Operations
Service Offering:   Xerox Managed Print Services
Author:  Joyce, Jim – Xerox Global Document Outsourcing

Saving Paper in the Office: How to reduce costs, enhance security, and be a better global citizen
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François Ragnet, Managing Principal, Technology Innovation, Xerox Global Document Outsourcing, describes how businesses can use paper responsibly and implement new technologies to drive business improvement and preserve the environment.
Business Department:   All Departments
Service Offering:   Xerox Managed Print Services, Xerox Communication and Marketing Services, Document Transaction Processing Services, Enterprise Print Services - Centralized Print, Enterprise Print Services - Office
Author:  Ragnet, Francois – Xerox Global Document Outsourcing

Transformative BPO: The best way to engineer best-in-class processes for your documents and data
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Richard Baily, Vice-President, Communication & Marketing Services, Xerox Global Document Outsourcing, explains how document-driven business process outsourcing can help transform your business, and the techniques to lay the groundwork for success.
Business Department:   All Departments
Service Offering:   Xerox Communication and Marketing Services, Cross Media Communication Services, Enterprise Marketing Services
Author:  Baily, Richard – Xerox Global Document Outsourcing

Trusted Document Advisors: Delivering expertise and value in Document Processes and Outsourcing implementations
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John Oppy, General Manager, Document Advisor Program Office, Xerox Global Document Outsourcing, describes how the right Document Advisor can help enterprises develop a cohesive strategy for document processes that optimises spend and reduces costs while improving client acquisition and retention.
Business Department:   Information Technology, Operations
Service Offering:   Xerox Managed Print Services, Xerox Communication and Marketing Services, Cross Media Communication Services, Enterprise Print Services - Centralized Print, Enterprise Print Services - Office
Author:  Oppy, John – Xerox Global Document Outsourcing

Beyond Document 2.0: The Future of Documents
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Sophie Vanderbroek, Chief Technology Officer and President, Xerox Innovation Group and Francois Ragnet, Xerox Global Document Outsourcing, describe the challenges with digital and networked documents, and how organisations can leverage technology to enable faster access to dynamic information - enabling people to communicate and collaborate more effectively, generate new ideas that create revenue and drive your enterprise forward.
Business Department:   All Departments
Service Offering:   Xerox Managed Print Services, Xerox Communication and Marketing Services, Enterprise Print Services - Office
Author:  Vanderbroek, Sophie – Xerox Innovation Group; Ragnet, Francois – Xerox Global Document Outsourcing

Customer Communications: A customer-centric approach to communications for financial services companies
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Coleman Parkes' research study of 259 retail banks and 35 major retailers in Europe identifies opportunities to align communications with marketing objectives and shows how new technology can be used to connect with customers.
Business Department:   Marketing
Service Offering:   Xerox Communication and Marketing Services, Cross Media Communication Services, Document Transaction Processing Services, Enterprise Marketing Services
Author:  Harcus, Ian – Xerox Global Document Outsourcing

The Digital Mailroom: Automating business correspondence to improve efficiencies and communications
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François Ragnet, Managing Principal, Technology Innovation, Xerox Global Document Outsourcing, explains how to reengineer the mailroom using information workflow practices and software to reduce client response time and cost, improve communications and quality, and assure regulatory compliance.
Business Department:   Post room
Service Offering:   Xerox Managed Print Services, Enterprise Print Services - Centralized Print
Author:  Ragnet, Francois – Xerox Global Document Outsourcing

Accelerating Globalisation
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Richard Baily, Vice-President, Communication & Marketing Services, Xerox Global Document Outsourcing, presents seven steps to transform the marketing and technical documentation process to gain efficiency, accelerate time-to-market and control quality and costs.
Business Department:   Marketing, Customer Service, Sales
Service Offering:   Xerox Communication and Marketing Services, Document Supply Chain Management Services
Author:  Baily, Richard – Xerox Global Document Outsourcing

Resolving Disputes and Exceptions Quickly: How to plug a hidden profit drain
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Chris Williams, Service Development Manager, Finance and Administration Services, Xerox Global Document Outsourcing, explains how to give collection managers ready access to the information needed to resolve disputes, resulting in fewer day sales outstanding, deductions, and write-offs, and improving client satisfaction.
Business Department:   Administration, Finance
Service Offering:   Xerox Communication and Marketing Services, Document Transaction Processing Services
Author:  Williams, Chris – Xerox Global Document Outsourcing

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White Papers

"Document 3.0: Exploring the next evolution of documents" by François Ragnet, Xerox Global Document Outsourcing
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