We help companies optimize their printing infrastructure and streamline their communication and business processes to grow revenue, reduce costs, and operate more efficiently. We specialize in the planning and delivery of the following services:
Managed print services for office, production and virtual worker printing sites.
Consolidating in-house production and commercial printing under a single point of control.
Improving communication processes and back-office functions associated with creating, capturing, managing and routing customer, employee and supplier information.
Designing, authoring and translating technical and user documentation.
Our document outsourcing services deliver measurable results that can improve your bottom line and create a better experience for your customers.
Here are several examples of how we have helped our clients achieve success:
Aliant
We redesigned Aliant’s monthly invoices, reducing billing inquiries by 30% while improving 1:1 cross-selling capabilities. continue (PDF)
McGraw Hill
McGraw Hill Construction outsourced the work performed by 5 in-house imaging centers to Xerox and developed a secure web portal with over 32 million indexed images. continue (PDF)
UK Department for Work and Pensions
The UK Department for Work and Pensions improved information quality and document access for over 20 million citizens while enhancing the productivity of their resources. continue (PDF)
We recognize the importance of service delivery in successfully achieving measurable business results for our customers. We have built a global service delivery organization based on these capabilities:
Use of Lean Six Sigma methodologies and tools to foster continuous process improvement and drive cost and waste out of your business.
A global network of service delivery centers aligned to industry standards, developed and refined over several years, and focused on seamless service transition, business continuity and ongoing innovation.
A single worldwide services delivery management model aligned to industry standards, developed and refined over several years, and focused on seamless service transition, business continuity and ongoing innovation.
The knowledge and skills of service professionals, including consultants and technical experts. They identify and assess client requirements, design and implement solutions, and then professionally manage the work.
