Protect Employee Rights
Throughout our global operations, there are Xerox employees who are represented by labor unions, trade unions or work councils. Relationships with these groups are based on applicable laws in each country. In Europe, we recognize a variety of work councils and trade unions, as established under European labor laws to meet requirements for information and consultation for the protection of employee rights.
In the United States and Canada, we maintain a cooperative and effective relationship with five unions that cover approximately 2,000 employees in 15 locations. This includes: Workers United, the International Union of Operating Engineers (IUOE), the International Brotherhood of Electrical Engineers (IBEW), Communications Workers of America (CWA), and the United Brotherhood of Carpenters and Joiners of America (UBCJA).
Our Progress
"All of us at Xerox are determined to build a company that serves all its stakeholders - the shareholders who invest in us; the customers who trust us to make them better; the employees who bring their minds and hearts to our belief that good financial results and good citizenship are synergistic; the communities in which we live and work and that deserve our engagement; and, ultimately, the planet, which we all have an obligation to preserve and sustain."
- Ursula Burns, Chairman and Chief Executive Officer
Sustaining Business
Independence of
the Board94%
Board
IndependenceEvolving the Workplace
Employee Satisfaction
74%
Satisfied
EmployeesEvolving the Workplace
Employee Inquiries
3,291
Received and
Routed for
ResolutionEvolving the Workplace
Diversity: Women in Management
25%
of Senior
Managers in
U.S.Evolving the Workplace
Diversity: Minorities in Management
13.2%
of Senior
Managers in
U.S.Evolving the Workplace
Recordable Injury
Rate1%
Reduction
from 2010Evolving the Workplace
Days Away from
Work Case Rate6%
Increase
from 2010Serving Customers
Equipment Market
Share#1
Equipment
Revenue
Market ShareServing Customers
Patents Awarded
to Xerox1,600+
Patents
GrantedServing Customers
Customer Service
A+
Customer
Service
ExperienceServing Customers
Market Leadership
✓
Confirmed
Industry leaderCaring for Communities
Xerox Foundation
Giving$13.5
Millions in
Grants and
GivingCaring for Communities
Employees in Community Activities
12K+
Employees,
751 ProjectsPreserving the Planet
Recycle Rate
94%
Non-hazardous
Solid Waste
RecycledPreserving the Planet
Water Consumption
15%
Reduction
from 2010Preserving the Planet
Greenhouse Gas
Emissions9%
Reduction
from 2010Preserving the Planet
Achieving ENERGY STAR® Rating
100%
of New
ProductsPreserving the Planet
Landfill Avoidance
Rate94.6%
of Consumables
ReturnedPreserving the Planet
Scope 3 GHG
Emissions14%
Reduction in
Air TravelPreserving the Planet
Reportable Toxic
Releases15%
Reduction
from 2010
Sustaining Business
Independence of the Board
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent...
See MoreEvolving the Workplace
Employee Satisfaction
74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey...
See MoreEvolving the Workplace
Employee Inquiries
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system...
See MoreEvolving the Workplace
Diversity: Women in Management
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force.
See MoreEvolving the Workplace
Diversity: Minorities in Management
Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
See MoreEvolving the Workplace
Recordable Injury Rate
We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity.
See MoreEvolving the Workplace
Days Away from Work Case Rate
We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents...
See MoreServing Customers
Equipment Market Share
Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio...
See MoreServing Customers
Patents Awarded to Xerox
The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd.,...
See MoreServing Customers
Customer Service
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010.
See MoreServing Customers
Market Leadership
The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services...
See MoreCaring for Communities
Xerox Foundation Giving
In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants...
See MoreCaring for Communities
Employees in Community Activities
The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate...
See MorePreserving the Planet
Recycle Rate
Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills...
See MorePreserving the Planet
Water Consumption
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010...
See MorePreserving the Planet
Greenhouse Gas Emissions
Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices...
See MorePreserving the Planet
Achieving ENERGY STAR® Rating
In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design...
See MorePreserving the Planet
Landfill Avoidance Rate
The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance...
See MorePreserving the Planet
Scope 3 GHG Emissions
We are in the process of expanding Greenhouse Gas tracking to include Scope 3 emissions, beginning with employee business travel. We measured these 2011 Scope 3 emissions at 12K metric tonnes of CO2e, down 14% from 2010...
See MorePreserving the Planet
Reportable Toxic Releases
Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals...
See More
The Xerox Board of Directors: Maintaining independence
Sustaining Business
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is currently 90% independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns.
Learn more about the Board's independence and our governance policies.
| 2008 | 2009 | 2010 |
|---|---|---|
| 80% | 80% | 88% |
Voice of employee survey
Evolving the Workplace
74% of surveyed employees responded favorably to the statement "My work gives me a feeling of personal accomplishment" on our proprietary Voice of the Employee Survey.
The survey allows managers to create a personal pulse survey to assess their employees' satisfaction on their job, workgroup, manager, and on Xerox as a whole.
In the past three years, we have surveyed 100% of the global Xerox population in 48 countries and in 25 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.
See more detailed information on employee satisfaction surveys.
| 2008 | 2009 | 2010 |
|---|---|---|
| No surveys conducted | 77% (North American data only.) | 72% (Global data based on 72,000 survey results. The North American percentage agreement is 82 %.) |
Addressing employee inquiries
Evolving the Workplace
The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.
The drop off in use of the tool in 2011 is due to internal reorganizations and the migration of the tool to a new platform.
See more detailed information on our employee inquiry process.
| 2008 | 2009 | 2010 |
|---|---|---|
| 4,219 inquiries | 4,106 inquiries | 6,698 inquiries |
Employee Diversity – Women employees
Evolving the Workplace
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse work force. That means we're better able to understand and meet the changing demands for our products and services. Simply stated, a balanced work force makes good business sense.
49.8% of employees in U.S. are women and women represent 25% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
Learn more about diversity at Xerox.
Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.
| 2008 | 2009 | 2010 |
|---|---|---|
| 32.9% | 27.9% | 39.6% |
Employee Diversity – Minority employees
Evolving the Workplace
Minorities represent 37.5% of employees and 13.2% of the executive and senior level managers in the U.S. Diversity reporting is not tracked in most other countries.
Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.
Learn more about diversity at Xerox.
Learn more about Xerox Diversity: Different ideas. Diverse people. Dramatic results.
| 2008 | 2009 | 2010 |
|---|---|---|
| 22.6% | 20.2% | 22.7% |
Monitoring the safety of our employees
Evolving the Workplace
We strive toward a goal of zero injuries, with continual improvement in safety performance in both injury frequency and severity. In 2011, there was a 1% reduction in the frequency of injuries compared to 2010 performance. Since 1996 there has been a 56% reduction in total recordable injury rate.
Reporting and monitoring of injury frequency rates occurs for different geographies and organizations. The reporting of work-related injuries, illnesses and fatalities is based on the same criteria for all operations, worldwide, regardless of the geography in which they reside.
See more detailed information on our recordable injury rates.
| 2008 | 2009 | 2010 |
|---|---|---|
| Down 2% from 2007 | Down 7% | Up 18% |
Preventing injuries and illnesses
Evolving the Workplace
We strive to prevent all injuries and illnesses and place special emphasize on the elimination of serious incidents – those that are significant enough to require missed days of work. 2011 proved to be a challenging year and additional mitigation initiatives have been put in place. Since 1996 there has been a 48% reduction in the days away from work injury rate.
See more detailed information on work injury rates at Xerox.
| 2008 | 2009 | 2010 |
|---|---|---|
| Up 6% from 2007 | Down 4% | Up 4% |
Topping the competition
Serving Customers
Xerox is the leader in equipment revenue market share for the tenth straight quarter (1Q2012). We offer the industry's broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.
Learn more about Xerox products.
| 2008 | 2009 | 2010 |
|---|---|---|
| NA | #1 in Q4 | #1 |
Innovating for the future
Serving Customers
The Xerox group garnered over 1,600 patents total. Xerox was granted 1,030 U.S. patents and our joint venture in Japan, Fuji Xerox Co. Ltd., received 588 U.S. patents. Xerox and Fuji Xerox collectively invest about $1.5 billion annually in research, development and engineering.
Learn more about innovation at Xerox.
View more information on our patent filings.
| 2008 | 2009 | 2010 |
|---|---|---|
| 940 | 1,131 | 1600+ |
Measuring customer satisfaction
Serving Customers
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010. All forms of customer support – phone, on-line, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class.
Investments in J. D. Powers certification in prior years have ensured process excellence in technical service delivery. In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations.
The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.
| 2008 | 2009 | 2010 |
|---|---|---|
| Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. |
Industry analysts rate Xerox products and services as market leaders
Serving Customers
The Xerox commitment to our customers has gained worldwide recognition. Independent Industry analysts rate our products and services as leaders in multiple categories. Helping customers better manage their print environment led Gartner to place us in the Leaders Quadrant of the 2011 Magic Quadrant for Managed Print Services Worldwide, while International Data Corp. (IDC) MarketScape lists us as a Market Leader for managed print services for the third year in a row. And it's not just our award-winning technology that garners all the accolades. Gartner placed Xerox as a global leader in the Comprehensive Finance and Accounting Business Process Outsourcing arena and also noted our leadership for Help Desktop Outsourcing Services in North America.
Read more about recognition from IDC.
Read more about Gartner's Maget Quadrant.
| 2008 | 2009 | 2010 |
|---|---|---|
| Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Comprehensive HR BPO. | Gartner, Inc.: Leaders Quadrant in the Magic Quadrant for Managed Print Services Worldwide, CRM Contact Center BPO for North America, and Comprehensive Human Resources Business Process Outsourcing. | Gartner, Inc.: Leaders Quadrant in the 2010 Magic Quadrant for Managed Print Services Worldwide, MFPs and Printers, and Finance & Accounting Business Process Outsourcing. Gartner, Inc.: Visionaries Quadrant t for Enterprise Content Management (ECM). IDC: A leader in Worldwide and U.S. Outsourced Print and Document Services Forecast and Analysis and in IDC's 2010 MPS MarketScape report. |
The Xerox Foundation
Caring for Communities
In 2011, 1,672 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:
- Education and workforce preparedness
- Science and technology
- Environmental affairs
- Employee and community affairs
- National and cultural affairs
Learn more about the Xerox Foundation.
See more detailed information on Xerox Foundation giving.
| 2008 | 2009 | 2010 |
|---|---|---|
| $12.6 million | $12.0 million | $12.5 million |
The Xerox Community Involvement Program
Caring for Communities
The Xerox Community Involvement Program marries the voluntary spirit of our employees with Xerox funding to participate in the betterment of the communities where we live and work. In 2011, 12,291 Xerox people participated in 751 projects and the Xerox Foundation invested over $1 million in the program.
Learn more about the Xerox Foundation.
See more detailed information on community involvement programs.
| 2008 | 2009 | 2010 |
|---|---|---|
| 9,893 Employees 604 Projects $909,000 | 8,650 Employees 648 Projects $978,018 | 10,137 Employees 712 Projects $1,009,584 |
Our goal: Zero waste to landfills
Preserving the Planet
Facilities in Wilsonville, Oregon and Venray, the Netherlands joined the Emulsion / Aggregation Toner manufacturing operation in Webster, New York achieving "zero waste to landfills."
See more detailed information on Xerox recycling.
| 2008 | 2009 | 2010 |
|---|---|---|
| 92% | 93% | 92% |
Conserving water
Preserving the Planet
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Water consumption has decreased 37% since 2007 and is down 15% in 2011 compared to 2010.
See more detailed information on water consumption.
| 2008 | 2009 | 2010 |
|---|---|---|
| Down 15% from 2007 | Down 7% from 2008 | Down 7% from 2009 |
Reducing greenhouse gas emissions
Preserving the Planet
Scope 1 and 2 greenhouse gas emissions are down 36% and energy consumption is down 25% from 2002 in our Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.
Having met our Energy Challenge 2012 goal, we are in the process of establishing a new baseline and target.
See more detailed information on greenhouse gas emissions.
| 2008 | 2009 | 2010 |
|---|---|---|
| Down 20% from 2002 | Down 11% from 2008 | Down 3% from 2009 |
New products achieve the ENERGY STAR® rating
Preserving the Planet
In 2011, 100% of all of our new eligible products met the current ENERGY STAR (July 2009) requirements. Continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more-efficient electronic controls and the workings of the xerographic system as a whole.
See more detailed information on Energy Star ratings for Xerox Products.
| 2008 | 2009 | 2010 |
|---|---|---|
| 80% | 92% | 100% |
The Xerox Green World Alliance
Preserving the Planet
The Xerox Green World Alliance reuse/recycle program for imaging supplies is central to our commitment to waste-free products. We currently have more than 35 countries participating in the Xerox Green World Alliance. Worldwide, our customers returned more than 3.43 million cartridges, toner containers and other used supply items in 2011. Although Xerox's consumables returns programs have been in existence for two decades, we enhanced the program in 2010 by launching an improved return process for our Canadian operations.
Learn more about the Xerox Green World Alliance.
See more detailed information on the Xerox Green World Alliance.
| 2008 | 2009 | 2010 |
|---|---|---|
| Not determined | 93.8% | 94.7% |
Reducing emissions by reducing employee air travel
Preserving the Planet
We are in the process of expanding greenhouse gas tracking to include scope 3 emissions, beginning with employee business travel. We measured these 2011 scope 3 emissions at 12,000 metric tonnes of CO2e, down 14% from 2010. A decrease in employee air travel has been achieved through the increased use of videoconferencing and other technology. We're currently in process of collecting scope 3 emissions data on product transportation from third-party carriers.
Assessing scope 3 emissions is challenging but we are making progress and are making our calculations according to the WRI Scope 3 Accounting Standard. We will use the information to prioritize our greenhouse gas emission reduction opportunities and as part of our carbon impact assessments.
See more detailed information on C02e reduction.
| 2008 | 2009 | 2010 |
|---|---|---|
| 24 (1000 metric tonnes of CO2e) | 12 | 14 |
Reducing toxic releases
Preserving the Planet
Reported toxic chemical releases and transfers were 15% lower than 2010, primarily due to the reduced production of older products. Methylene chloride releases and transfers, which account for over 50% of reported toxic chemicals, were lower by approximately 15 metric tonnes.
See more detailed information on reported toxic releases.
| 2008 | 2009 | 2010 |
|---|---|---|
| 346 tons | 238 | 203 |