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Global Digital Support

Connect, click, communicate — that's all it takes.

Slowing down isn't an option. That's why Global Digital Support keeps you moving forward around the clock and anywhere in the world.

With built-in, intuitive guidance, a robust online knowledge base and experts on call, you can get fixes for mission-critical devices, fast. Every step is supported by more than 40 years of service know-how.

The result? Maximum device uptime and minimal headaches.


Access our online knowledge base and see how Global Digital Support can help you maintain peak uptime.


Connect: Self-Monitoring. Simple. Smart.

Configure your device to self-monitor, and it will make adjustments, send meter readings and order supplies automatically. If there’s ever an issue, simply follow the on-screen prompts to resolve it.

  • Access to the full Xerox online knowledge base comes standard

  • Meter readings are sent automatically

  • Toner, ink and waste toner bottle orders are all automatic

  • Connect directly on device or connect multiple devices through a Device Agent

Remote Services Supported Products List

Xerox® Device Agent Software Download

Xerox® Device Agent User Guide (PDF)

Xerox® Device Agent Security and Evaluation Guide (PDF)

Xerox Remote Services Security White Paper (PDF)

Xerox ISO Certification (PDF)

SHA2 Security Certification Bulletin (PDF)

Automatic Supplies Replenishment FAQs (PDF)

Remote Services Data Transmission FAQs (PDF)

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Xerox® Support Engage

Download the Support Mobile App now

App Store

Google Play

Xerox® Support Engage FAQs (PDF)

Need Technical Support?

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of hardware problems are fixed remotely in less than 12 minutes.


of software problems are fixed digitally.


of requests are responded to within 1 minute.

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Global Digital Support Brochure

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Global Digital Support Brochure

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