Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Co-workers looking at charts in a meeting room

Global Claims Management Co. Goes Paperless

Challenge

Addressing a “paperless office” initiative, this global claims management company was looking to not only stop creating paper in their work environment, but also minimise the ingestion of external paper in the form of mail. Employees’ access to physical files could take several business days, hindered by lengthy document retrieval and shipping processes, which negatively impacted customer satisfaction, and added unnecessary document management operational costs. The company needed a solution to convert critical business documents into a digital format that could be stored and conveniently accessed at any time.

Solution

The claims management company has their mail directed to a PO Box that is transported daily to the Xerox® Digitisation Center where the mail is opened, scanned, indexed by the recipient’s name, and uploaded into the client’s content management system. The company’s employees now handle no paper mail — instead, they receive an email indicating that a digital copy of the mail item has been received and a link is provided to directly access their personal “mailbox” to view the images.

Results

Approximately 1,000 hard copy documents are processed at the Xerox Digitisation Center per month, which are a mixture of mail items and office documents. Xerox now receives all mail intended for the client’s Canadian office (with the exception of courier packages), which eliminated the need to staff a full-time mailroom operation. Since mail documents arrive in a digital format, the files are immediately integrated into electronic workflows without the need to scan or dispose of paper originals onsite.

Male professional using devices

DocuShare®

The easiest way to access, share and collaborate, on-site or in the cloud.

Enterprise Content Management Insights

Explore PDFs, videos, infographics and more on this topic.

Related Articles

  • Majestic courthouse with stone pillars and statues

    Legal Dive Playbook

    Legal Dive examines challenges that law firms face while going digital, and outlines actionable ways to overcome them with the help of Xerox.

  • Icons overlaying hands on keyboard

    Discover how Xerox DocuShare transforms financial services streamline operations and enhance efficiency.

    See how financial services firm, Freedman & Co., used Xerox® DocuShare® to digitise and easily manage volumes of sensitive client files, ultimately helping spur a decade of growth.

  • Photo of city buildings looking upward from street level

    Pennsylvania Department of Human Services case study

    See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.

  • Young girl writing in a workbook with a pencil

    Empowering Teachers

    See how Lincoln Public Schools used Xerox® DocuShare® to give teachers more time to focus on helping students.

  • Gold stars on a black background

    Xerox named Software Line of the Year by Buyers Lab

    Xerox® DocuShare® and ConnectKey® Apps helped us rise to the top during the 2020 winter awards season.

  • Office space with people walking around and sitting at their desks.

    The Verdict on Xerox® DocuShare®

    Discover how a prominent law firm maximises efficiency with Xerox DocuShare, an advanced electronic file storage and management solution. Streamlining the organisation of research files and case documents for quick retrieval.

Share