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OpenText XM Fax

Faxing anywhere, anytime, and from any device
0330 123 3245
Hours: 8.30 AM - 5.30 PM Mon - Fri


OpenText XM Fax, a digital fax solution, delivers the features and functionality to keep business flowing with reliable, secure and efficient communications and easy administration. An enterprise-grade solution, XM Fax allows employees to easily fax from workstations, email, business applications, mobile devices and multi-function printers (MFPs), integrating with and streamlining workflows across organizations.

XM Fax is the award winning software-based fax server solution powered by the most advanced T.38 and G.711 protocols. XM Fax increases employee productivity and decreases paper-based operational costs. Designed to improve business workflows by automating document transmission in a secure and cost effective manner, XM Fax is available in three application optimized editions: Enterprise, Express and Service Provider.

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Key Features

In addition to basic faxing that is available through all network-enabled MFPs; organizations can further enhance their productivity with the help of the especially developed XM Fax Xerox EIP connector that brings the full power of the XM Fax solutions right to the MFP console.

Some of the key features that can be accessed with the help of this connector are as follows:

  • Follow You Fax Feature: Exclusive to the XM Fax Xerox EIP connector, this feature allows you to authenticate at the Xerox EIP MFP to retrieve and print faxes on the spot
  • Real Time Fax Queue Access: Users can get real time access to their faxing activity from any MFP across all office locations on the network
  • HA/DR: Offers High-Availability and Disaster Recovery features to ensure maximum up-time
  • Multi-Tenancy: XM Fax offers a service provider version that enables multi-tenancy
  • Seamless Integration: Simplify your workday by integrating fax with Xerox's EIP-compatible MFPs
  • Editable Fax Options: The XM Fax Xerox EIP connector enables changing fax options (such as priority, sending re-tries and notification settings for the fax being sent).
  • Workflow Automation: XM Fax is a versatile solution that integrates with a wide variety of software and backend applications. With the help of simplified application integration, we can enable cost-optimized customized workflow integration.
  • Mobility: With the free XM Fax app, you can quickly and easily fax documents anywhere and at any time with iOS or Android devices.. No fax machine, phone line or computer is required.

Your Challenges

As most businesses make the move towards resource integration by deploying MFP fleets across their locations, they also choose to integrate high productivity software to get the most out of their MFPs. However, there is one critical application that most organizations have yet to fully leverage with their MFPs: Fax. As the pioneers in FoIP technology, XM Fax from OpenText takes the guess work out of choosing the right faxing option for your Xerox EIP-enabled MFPs.

Key Challenges

  • Efficiency: Employee efficiency is suffering with manual document processing such as walk-up scanning, faxing, printing and distribution.
  • Cost Savings: Unnecessary document related costs such as toner; paper, courier, fax equipment maintenance, analog phone lines and long-distance charges are running high.
  • Consolidation of IT Resources: There is a corporate move towards consolidation of IT resources.
  • Compliance: You are part of an industry that requires compliance with regulations such as HIPAA, GDPR, and Sarbanes Oxley.
  • Security: Security of documents is a big issue when faxing sensitive information such as financial data, patient records, corporate documents, transcripts etc.
  • Reliability: With traditional faxing there is always risk of important faxes being lost or misplaced.
  • Transparency and Traceability: There is a need to control document flow within the organization for audit purposes.
  • Elevated Overall IT Investments: Traditional fax environments require investing in analog fax kits and maintaining a larger number of fax lines within your organization, this can tie up your IT resources.

How Xerox Can Help

OpenText’s robust XM Fax on-premise solution leverages the Xerox EIP platform to offer enterprise faxing capabilities directly from your Xerox EIP enabled MFP. XM Fax and Xerox can help your organization take full advantage of enhanced fax features, functionality and security, improving overall document distribution and management while offering significant cost savings on the way.

On-Premise Solution Key Benefits

  • Provides Substantial ROI: Experience huge cost savings and rapid ROI with XM Fax solution.
  • Helps with Regulatory Compliance: XM Fax and Xerox can facilitate compliance with HIPAA, GDPR, Sarbanes Oxley and other regulations.
  • Security and Traceability: Tight security and control processes ensure all information is secure.
  • Increase Employee Efficiency and Productivity: Employee efficiency is drastically improved when manual faxing is taken out of the picture.
  • Consolidation of IT Resources: Make the move towards consolidation of redundant resources. With basic faxing available directly from Xerox MFPs, eliminate legacy fax machines and fax boards as well. Access advanced faxing features with the XM Fax Xerox EIP connector.
  • Activity Tracking Support: Comprehensive document and user activity tracking with full monitoring, reporting, and audit trail capabilities make tracking easy.
  • Unrivaled Support and Services: OpenText's team of engineers and professional services experts can help develop customized workflows that integrate with routing, scanning and AAA software partners.
  • Increased Mobility: Users can securely send faxes directly from an iOS or Android app, following straightforward steps and intuitive navigation. This app is perfect for faxing a picture of sensitive documents immediately upon signature, from anywhere and at any time. The app is available for free in the Xerox® App Gallery.