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Xerox® IT Services

We are all living and working in the most advanced digital age yet, and that means information technology is more important than ever before. That’s why at Xerox, we go beyond delivering top-quality printers and scanners by offering secure and reliable IT services for organisations of all sizes.

Why Choose Xerox IT Support?

IT environments are time consuming, complex, often costly and can take your focus away from what's most important — your business. From desktop to data center, Xerox IT Services can manage, maintain and support your entire IT infrastructure.

Our offerings range from technology procurement and managed IT services to cloud migrations and critical information security management. Simply put, we manage your technology so you can manage your business.

Is work getting in the way of work?

From automated filing systems to managed IT services, and everything in between.

End-to-end IT Services and Solutions

We offer 24/7/365 IT support services for your organisation with a personalised suite of IT solutions. Learn more about each of our offerings below and get the details you need to decide how we can meet serve your needs.

Managed IT Services

Managed IT Services

Leave the IT service management up to our professionals to save on costs, get support you can trust and free up your time to focus on other work projects. The benefits of Xerox IT service management include:

  • Improved reliability and security

  • Clear visibility of your current technology

  • Reduced IT operational costs

  • A predictable cost model for a fully supported IT environment

  • Access to a wide range of specialised engineers for a fixed monthly cost

  • Proactive and reactive IT Support that prevents downtime

Woman in office next to a Xerox B215 printer

IT Procurement

IT Procurement

When it comes to IT hardware, Xerox is truly your one-stop-shop. We have agreements with leading IT manufacturers to provide best-of-breed solutions unique to each customer’s needs and budget requirements.

In addition to providing your computer hardware, we can configure, install and support everything we sell. This way, you get all the equipment and IT support services you need from one trustworthy source.

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Data Center Services

Data Center Services

The data center is the engine that powers daily operations. It can create promising opportunities for success, or it can leave you open to failure. At Xerox, we help you design and build a world-class physical data center infrastructure from the ground up, maintain what you have, or transform your existing data center infrastructure. We help you get on the fast-track toward your data center transformation and optimisation goals.

Data Center Services include:

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  • Utilisation and performance assessments

  • Consolidation and virtualisation

  • Blade server implementation

  • Storage integration

  • Virtual desktop infrastructures

  • Multi-threat security solutions


  • Enterprise-wide deployment and testing

  • Visibility and management assessments

  • Application acceleration and load balancing

  • Platform migration and virtualisation

  • Public, private, and hybrid cloud solutions

  • Performance auditing and tuning

  • Secure client authentication


  • Site planning and floor plan design

  • Rack layout design and installation

  • Power and cooling solutions

  • Cable plants and premises wiring

  • Site security and physical access control

  • Fire detection and suppression systems

  • Physical data center moves


  • Infrastructure as a Service (IaaS): Utility type resources, such as: virtual machines, networking, and storage capacity.

  • Platform as a Service (PaaS): Facilitate development environments using pooled and scalable resources.

  • Software as a Service (SaaS): Deliver applications from third-party software providers over the internet.


  • Cloud mobility

  • Power savings

  • Application isolation

  • Extend the life of older applications

  • Built-in high availability

Data Storage

  • Data classification assessment

  • Information life cycle management consulting

  • Consolidation and virtualisation

  • Enterprise backup and disaster recovery

  • Data de-duplication

  • Storage replication

  • Email filtering and archiving

Voice and Video Collaboration

Voice and Video Collaboration

Xerox’s collaboration practice provides an integrated communications strategy and architecture that enables secure voice, video and data connectivity across a unified and intelligent network. We enable your employees and clients to collaborate intuitively anywhere, on any device from the browser to the boardroom.

Our IT services specific to voice and video include:

  • On-premise, hybrid and cloud-based voice infrastructure

  • Next-generation classrooms

  • Room-based and immersive systems

  • Multiparty audio and video conferencing

  • 3rd party video systems integration

  • All leading conferencing solutions

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A mobile-first approach will help your employees be happier and more productive. Centered around the individual rather than the workplace, Xerox’s mobility and wireless solutions will help your business operate more efficiently.

  • Wireless LAN/WAN

  • Location-based services

  • Wireless mesh

  • Mobile device management

  • Security solutions for BYOD (Bring Your Own Device)

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Cloud Services

Cloud Services

Every digital transformation journey is unique, with its own challenges. The one constant? Every business needs to stay nimble and secure, and employees need to be able to work from anywhere. But integration with existing systems and platforms can be tricky. How do you know if your data is safe and compliant? Where are the hidden risks?

Your Journey to the Cloud starts with us. Our specialist Cloud Transformation Team will guide you through the key decisions around Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS) and Security as a Service (SaaS).

Our all encompassing services include:

  • Cloud Planning

  • Cloud Enablement

  • Cloud Management

  • Cloud Development and Integration

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It doesn’t matter what industry you’re in or the size of your organisation. As a strategic partner, we’re here to help you improve the way you work by automating manual processes so you can do more with less human intervention and lower costs. Xerox® Robotic Process Automation (RPA) Service helps you stay flexible in the face of change, allowing you to save, plan and pivot as needed. We put it all together — the Xerox Automation Team assesses, builds, deploys and supports the RPA capabilities for our clients. Here’s how it works:

  • We evaluate our clients' current processes, no matter how big or small they are.

  • We work together with our clients to select workflows to automate based on business value and expected ROI.

  • We virtually automate and run our clients' processes using bots.

  • We help our clients create a better employee experience by freeing up their staff to focus on higher-value work while bots take on routine jobs.

Learn more about Robotic Process Automation Download brochure Watch video

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Data Solutions

Data Solutions

We provide data solutions that help our clients succeed in an ever-changing world. We help you plan the right strategy and roadmap for your business, then we execute on implementation. With our expertise, we help transform your legacy business processes into a modern cloud-based system that keeps your company competitive for years to come. Our Offerings Include the following:

  • Master Data Management (MDM)

  • Product Information Management (PIM)

  • Integration Platforms (iPaas)

  • Cloud Data Warehouse/Platforms

  • eCommerce & Custom Web Development

Person wearing glasses with data reflection in the glasses.

Choosing IT services for your organisation is an important decision – and you need to pick the best option for you. For help from one of our experts, fill out our IT services contact request form with your information in all the required fields and we’ll arrange an introductory consultation with one of our Technology Experts.

PharmaJet partnered with Xerox to make using its IT hardware as painless as its needle-free injections.

FAQs: Overcoming IT Challenges

How can Xerox help my business save money on IT services?

Our experts work with your business to identify automation opportunities and uncover cost savings on expenses like cloud storage. Customers gain access to IT professionals who understand how to efficiently design systems and processes to lower costs without impacting performance, reliability, and security.

Can you help my company address cybersecurity concerns?

Yes, Xerox managed security services are tailored to your organization’s needs. We can support you with risk assessment and scoring, securing devices and networks, vulnerability management, proactive monitoring, responding to cyber threats and more. We can be your complete Security Operations Center (SOC) or act as a seamless extension of your IT department. Our data protection solutions include backup support (local and cloud), restores, and data recovery and failover support. Our team provides remote monitoring and management to proactively monitor your endpoints, networks, and computers.

How can you assist me with staffing challenges?

Xerox IT Services customers gain access to a wide range of specialized engineers. The help desk, dedicated Network Admins, and Virtual CIO work with your business to ensure IT needs are met. Additional experts can consult on a case-by-case basis or may be engaged by project with a contract, contract-to-hire or direct-hire arrangement.

What kind of support does the help desk offer?

Our US-based help desk is comprised of highly skilled engineers who focus on providing timely and high-quality solutions for your issues. You can also get customized access to our support depending on your needs – we can provide round-the-clock assistance or just help out during your business hours. Choose what works for you. Specific services include support for your endpoints, dispatch maintenance (Patching, AV) to your workstations, resolution of service tickets, triage and escalation, and moves, adds and changes.

What is the role of the dedicated Network Admin?

The dedicated Network Admin assigned to your account is responsible for managing and updating your IT network to keep it running smoothly. Our Network Admins are highly competent and can easily recognize areas that need improvement. They are knowledgeable on all the latest updates in software and will ensure that your business’s network always remains updated. Services include development and maintenance of client network documentation (including topology and IT assets), implementation of technology standards for efficiency, security and compliance, and on-site visits for proactive and preventative maintenance.

How does the dedicated Virtual CIO support my business?

As part of our Managed Services offering, a dedicated Virtual CIO is assigned to your account. The Virtual CIO is a trusted advisor who will meet with you regularly to ensure that your technology is aligned with your organization’s goals. Services include the development and support of IT strategy and budget planning quarterly business reviews and ongoing guidance to better identify and understand business risks.

Case Studies

LeChase Construction streamlines document processes with Xerox RPA YouTube Video
Mott Corporation streamlines document processes with Xerox RPA YouTube Video
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How Lexitas Uses Xerox RPA to Save Hundreds of Employee Work Hours Each Month.

See how a litigation support company put routine tasks on autopilot with Xerox Robotic Process Automation (RPA).

woman man car dealership

Ron Bouchard Auto Stores Accelerates Its Business, Backed by Xerox

The family business was slowed by mountains of paper until Xerox redesigned the workflows for the company so it can devote more time to its customers.

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One simple solution helped thousands of students.

Buena Park School District in California’s Orange County serves a diverse ethnic and socio-economic student population of approximately 4,600 students in five elementary schools, two middle school campuses, and one K-8 online academy. Find out how we helped teachers and staff save time, improve communication with parents in their preferred language, and ultimately enhance the learning experience for all.

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100-year Old Retailer is Outfitted for the Modern Era

National clothing retailer expands to several hundred retail locations with all new infrastruture and designated call center to support stores.

Don't let work flexibility create cyber vulnerability.

Xerox® Robotic Process Automation

Stay ahead and agile by automating manual workflows. Xerox® Robotic Process Automation Service lets you get more done in less time and with fewer resources. We’ll work with you to identify exactly what processes would benefit the most from automation.

Imagine if you were free to focus on the big picture while bots took care of your manual tasks.

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More Resources for IT Departments

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More Ways We Help IT Departments

Find more services that can help you overcome complexities in the workplace.

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Security Solutions

Our software and apps ensure digital data is safeguarded as you share it via the cloud and mobile devices.

Ready to Chat?

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Contact us for more information about our IT Services and all the ways we can support your business.