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Xerox® Services for Healthcare

Transform communications processes to improve patient experience

The healthcare industry faces a population that’s growing, aging and demanding more from the organisations they rely on to stay healthy. Resources are stretched. Staff is spread thin. And in a lot of cases, the technology that’s supposed to make it all easier is getting in the way. With Xerox® Services for Healthcare, you can improve your patient experience by alleviating pain points through the power of workflow automation and omnichannel communications. By managing and streamlining the way you handle patient communications and medical records, you can empower your staff and create a consistent, improved experience for patients.

Services for Healthcare to Enhance the Patient Lifecycle

Infographic showing a cycle of Inform, Serve, Onboard, Satisfy


  • Two-way personalised patient communications

  • Multichannel management deploying the right message via the right channel at the right time

  • Send health alerts, notices and appointment reminders in print and digital formats


  • Streamline patient registration process

  • Simplify information capture, data extraction and validation

  • Provide secure access to patient information with a Digital Vault

  • Reduce time spent processing new hiring and credentialing

  • Make clinical documents more accessible and available on-demand


  • Allow single patient view by digitising health records, communications and archives

  • Help prevent re-admission by managing post-treatment communications

  • Enhance patient records and care through wearable technology information capture and early alert systems

  • Automate a wide range of document and back-office processes


  • Improve health outcomes by proactively using machine learning and analytics to provide personalised insights and advise best next actions

  • Monitor and improve patient experience management with personalised surveys throughout patient journey

  • Drive the next best action for patients with targeted messaging across channels

  • Simplify billing communications across channels, including email, mail, web and phone (SMS and Interactive Voice Response)

Patient Care Brought to a Whole New Level

Xerox® Health Records Automation Service helps you not only transition from paper to digital health records but also continue to organise and coordinate digital native records all into one convenient place. Now you can spend less time managing patient data, and more time providing quality care.

Helping Doctors Focus On Patients, Not Paperwork YouTube Video

Nurse in scrubs using a computer

Find out how a 400-bed hospital was able to reimagine the patient experience at this year’s HETT Reset Event

Bedford Hospital, part of Bedfordshire Hospitals NHS Trust, stores and manages 240 million pieces of paper within its hundreds of thousands of patient records. Needless to say, it had a paper problem that widened the gap between process and patient. The solution? Deploying Xerox® Services for Healthcare to digitise those records, save money, free up space and most importantly, improve patient care.

Learn more

  • Smiling doctor looking at patient records on a laptop

    Patient Records: Digitised

    Xerox is improving access to patient data and freeing up hospital space for Imperial College Healthcare NHS Trust.

  • Smiling doctor giving a small child an examination

    Medical Center Uses Xerox DocuShare to Help Patients

    See how White Memorial Medical Center turned to Xerox® DocuShare® to go digital and improve patient care.

  • Doctor in scrubs looking at a computer

    Transforming the Patient Experience by Digitising Medical Records

    “Having instant access to a patient’s medical records is essential to delivering the highest quality care in a timely manner,” said Josh Chandler, associate director of IT at Bedfordshire Hospitals NHS Foundation Trust.

  • Doctor and nurse

    Xerox Helps NY Eye Clinic See Clearer

    See how Xerox helped Somers Eye Center cut monthly costs and processes with the right devices and Xerox Managed Print Services.

Additional Resources

Doctors in surgery

Capability Brief (PDF)

Improve Patient Experiences with Xerox® Services for Healthcare.

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More Ways We Help Health Providers

Find more Xerox® Services that can help you connect with patients.

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Brochure (PDF)

Strengthening Connections Between Healthcare Providers and Patients